Income Officer

Hours: 37 hours per week, with flexible and homeworking options (Temporary work)

About:
The client is a housing association, managing homes across Yorkshire. They are dedicated to providing high-quality, affordable homes that are safe, warm, and secure, with a focus on empowering customers to live well in their communities.

Role Overview:
The client are looking for a motivated and enthusiastic Income Officer to join the Income and Specialist Housing Team. This role involves maximising income for the organisation while supporting customers to sustain their tenancies. The successful candidate will play an integral part in the collection of income and prevention of arrears escalation, providing excellent customer service throughout.

Key Responsibilities:

• Income Maximisation: Support the team in managing arrears recovery and income collection to ensure financial sustainability for the organisation.
• Customer Support: Work closely with tenants to assess their financial situation, providing pre-tenancy assessments and supporting early interventions to prevent arrears.
• Welfare Benefits Knowledge: Advise tenants on available benefits and support them in accessing welfare benefits to maximise their income and sustain their tenancy.
• Stakeholder Collaboration: Build strong relationships with internal teams, external partners, and other stakeholders to deliver effective solutions for tenants facing financial difficulties.
• Arrears Prevention: Implement preventative measures to avoid arrears escalation, including negotiating repayment plans and offering tailored support.

Key Requirements:

• Experience: Demonstrable experience in a similar role, specifically in income and arrears collection and providing a customer-focused service.
• Knowledge: Strong knowledge of welfare benefits, income recovery strategies, and best practices in housing management.
• Skills: Excellent communication and interpersonal skills, with the ability to engage and support tenants in financial hardship.
• Teamwork: Proven ability to collaborate effectively with internal and external stakeholders to achieve shared goals.
• Customer-Centered: A genuine passion for providing high-quality service to tenants and helping them sustain their tenancies.

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